Bika Slot Privacy Policy — Malaysian Member Data Protection

When you use the bika slot, we collect various types of personal data depending on how you interact with our services. The main categories of information we collect are as follows:

We only collect information that is strictly necessary for the purposes stated in this privacy policy. We do not collect sensitive data such as health information or religious beliefs unless directly relevant to our responsible gaming programme and you have given explicit consent.

The personal data you provide to bika slot used exclusively for specific, legitimate purposes. We will not use your data for any purpose not stated here without first obtaining your consent:

• Account management: Creates, verifies, and maintains your account — including the identity verification (KYC) process required to keep our platform safe and free from fraud.
• Transaction processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and handles withdrawal requests to your Malaysian bank account securely and accurately.
• Gaming services delivery: Operating slots, live casino, Sports Betting — including the Malaysia Super League, EPL, badminton, and international cricket — in a fair and transparent manner.
• Customer support: Handles inquiries, complaints, and assistance requests you submit to the bika slot support team via live chat or email.
• Marketing communications: Sends you information about bika slot's latest promotions, bonuses, and offers — but only if you have given your consent to receive such communications.
• Security and fraud prevention: Monitors platform activity to detect and prevent fraud, multiple account usage, money laundering, and other security threats.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the user experience, platform performance, and the range of gaming products we offer.

All data processing at bika slot has a valid legal basis, whether grounded in your consent, contractual necessity, legal obligation, or our legitimate interests as a platform operator.

Bika slot does not sell, rent, or share your personal data for third-party marketing purposes. However, there are limited circumstances where we may need to share certain information:

• Payment providers: We share the necessary transaction details with payment gateways such as FPX, Touch 'n Go eWallet, GrabPay, and Boost to securely process your deposits and withdrawals.
• Gaming service providers: Game software providers partnering with bika slot may receive minimal usage data necessary to deliver a seamless gaming experience.
• Legal authorities: We may be required under Malaysian law to disclose certain information to relevant authorities such as Bank Negara Malaysia or the Royal Malaysia Police upon receipt of a valid official request.
• Auditors and professional advisors: Accounting firms, legal counsel, and security consultants bound by strict confidentiality agreements may be granted limited access to data necessary for carrying out their professional duties.
• Business transfers: In the event of a merger, acquisition, or sale of bika slot assets, user data may be transferred to the successor entity — however, you will be notified in advance and the same privacy policy will continue to apply.

All third parties that receive data from bika slot are bound by strict confidentiality and data protection agreements. They are only permitted to use that data for the specific agreed purpose and may not use it for any other reason.

Bika slot continuously invests in security infrastructure to ensure your personal data is always protected to the highest standard. Key security measures we have in place include:

• Data encryption: All data transmitted through the bika slot platform is protected by TLS 1.3 protocols, with AES-256 encryption applied to data stored in our databases.
• Access controls: Access to members' personal data is granted only to bika slot staff who require it to perform their duties. All access is automatically logged and monitored.
• Two-factor authentication: We strongly encourage all bika slot members to enable two-factor authentication (2FA) on their accounts for an added layer of security.
• Regular security testing: The bika slot platform undergoes regular penetration testing and security audits by independent cybersecurity firms to identify and address vulnerabilities before they can be exploited.
• 24-hour monitoring: Our automated monitoring system operates 24/7 to detect suspicious activity and respond to security threats promptly.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, we are committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices.

Platform bika slot uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Strictly necessary cookies: These cookies are essential for the platform to function properly. They manage your login session, keep your transactions secure, and ensure you remain logged in as you browse bika slot. These cookies cannot be disabled.
• Performance cookies: We use these cookies to analyse how members use the platform — which pages are visited most, how long gaming sessions last, and where technical issues occur. All such data is aggregated and anonymised.
• Functional cookies: These cookies remember your preferences such as language, display settings, and login details to make your experience on bika slot smoother on future visits.
• Marketing cookies: Used to display relevant bika slot advertisements and promotions to you. You may choose to disable these cookies without affecting the platform's core functionality.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect your experience on the bika slot platform, but will not prevent you from accessing its core features.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:

To exercise any of the rights above, please contact our privacy team by email at privacy@bikaslot.net. We will process your request within 14 working days. For more complex cases, this period may be extended to up to 30 days, with notice provided to you.

Bika slot retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are our key data retention periods:

• Active account data: Retained for the duration your account remains active and for 7 years after account closure to fulfil legal obligations relating to financial records and anti-money laundering.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Marketing data and cookies: Retained for a maximum of 2 years or until you withdraw your consent, whichever comes first.
• Security logs: Retained for 12 months for security incident investigation and fraud prevention purposes.

Once the retention period expires, your personal data will be securely deleted using methods that ensure it cannot be recovered. For data stored in physical format, secure destruction will be carried out in accordance with industry standards.

If you have any questions, concerns, or complaints regarding this Privacy Policy bika slot or how we handle your personal data, please don't hesitate to reach out to us:

• Privacy email: privacy@bikaslot.net — for all inquiries related to data protection and privacy rights.
• General support email: support@bikaslot.net — for general enquiries about your account and services.
• Live chat: Available 24/7 via the chat icon at the bottom-right corner of the bika slot platform.

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex issues requiring in-depth investigation, we will keep you informed of the extended timeline. You may also refer to our FAQ for answers to our most frequently asked privacy questions.